Frequently Asked Questions

fb7u FAQ — all your questions answered here

From opening an account to claiming a bonus — find detailed answers to any question you have about fb7u, all in plain English.

fb7u is a trusted online gaming platform built with Bangladeshi players in mind. Below we have compiled answers to the most frequently asked questions on account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slots, bonus terms and responsible gaming. If you cannot find your question, ask our 24/7 Bengali live chat team.

Account and Registration

Questions about opening a new account at fb7u, logging in and managing your profile.

To open an account at fb7u you need an active mobile number and a valid email address. Enter your name, mobile number and password in the registration form. The whole process takes just a few minutes and you can get started without uploading any documents. Once registered, you can log in to the platform straight away.

fb7u is for people aged 21 and above only. Minors are strictly prohibited from opening an account. If any irregularity is found during age verification, the account may be permanently closed and deposited funds may be forfeited. Responsible gaming is our top priority.

No, only one fb7u account is allowed per person. Attempting to create multiple accounts may result in all accounts being cancelled and loss of bonus privileges. If you have any issue with your existing account, contact us via live chat.

Click the "Forgot password?" option on the fb7u login page. Enter your registered mobile number or email and verify the OTP. Then set a new strong password. The whole process is secure and completed within a few minutes.

You can change your email and password from account settings. To change your registered name or mobile number, contact the support team via live chat — they will verify your identity and help make the necessary changes.

Deposits and Withdrawals

Questions about all payment methods including bKash, Nagad and Rocket, as well as transaction limits and processing times.

You can deposit at fb7u via bKash, Nagad, Rocket, Upay and bank transfer. Support for Bangladesh's most popular mobile financial services means you can transact easily from any smartphone. On the payment page, choose your preferred method and follow the instructions.

Deposits from bKash or Nagad to fb7u are usually credited instantly or within a few minutes. Bank transfers may take slightly longer. If a deposit is delayed for any reason, contact live chat with your transaction reference number.

The minimum deposit at fb7u is ৳300 and this applies to all payment methods. For withdrawals, the minimum amount is ৳500. These limits have been set with the convenience of Bangladeshi players in mind.

Withdrawals from fb7u are generally processed within 10 to 45 minutes. This is one of the fastest withdrawal times among online gaming platforms in Bangladesh. If there is a verification issue it may take slightly longer, but the support team is always ready to help.

fb7u does not charge any transaction fees itself. However, your mobile banking service (such as bKash or Nagad) may apply their own service charges. It is worth checking the charges of the relevant payment provider before making a transaction.

If a withdrawal takes more than 45 minutes or the status remains "processing", contact live chat with your withdrawal ID and transaction details. Our support team is available 24 hours a day, 7 days a week in Bengali and works to resolve any issue quickly.

Games and How to Play

Questions about cricket betting, slots, live casino, mobile play and fair play.

fb7u offers betting on BPL and various other cricket tournaments. Go to the cricket betting section, choose your preferred match, select a market (such as match winner, total runs, wickets) and set your bet amount. Check the odds carefully before confirming your bet.

fb7u features slot games from top providers including PG Soft, Pragmatic Play and JILI. Popular titles include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Crazy 777 and Fortune Gems. New games are added regularly — browse the slots page to explore.

Yes, fb7u is fully mobile-friendly. It can be played easily via a browser on both Android and iOS devices. The website is built with a responsive design, so you get the full experience from a mobile browser without needing to download a separate app.

In the live casino you play with real dealers via live streaming. fb7u offers live games from top providers such as Evolution Gaming and Ezugi. Go to the live casino section, choose your preferred table (roulette, blackjack, baccarat) and start playing.

fb7u works only with certified and audited game providers. All slots and table games are powered by Random Number Generator (RNG) technology, which ensures unbiased results. Fair play is a core part of our commitment.

Aviator is a crash game developed by Spribe. A plane takes off and a multiplier keeps rising — you need to cash out before the plane crashes. If you cash out in time, you win according to that multiplier. The game is fast and exciting, but please play responsibly.

Bonuses and Promotions

Questions about the welcome bonus, wagering requirements, the VIP program and cashback.

fb7u offers new players a 100% bonus on their first deposit, up to ৳15,000. This means if you deposit ৳15,000 you can start playing with ৳30,000 in total. Once you open an account and make your first deposit, the bonus is automatically added to your account.

A wagering requirement is the condition specifying how many times the bonus amount must be wagered. At fb7u the wagering requirement for the welcome bonus is 25 times (25x). For example, if you receive a ৳5,000 bonus you will need to place a total of ৳125,000 in bets before withdrawing. This is a reasonable condition compared to the industry average.

By playing actively at fb7u you are automatically enrolled in the VIP program. There are five levels in total — Bronze, Silver, Gold, Platinum and Diamond. Through regular gameplay you can gradually move up to higher levels, and the weekly cashback benefit increases at each level.

fb7u VIP cashback rates vary by level: up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and up to 0.8% weekly cashback at Diamond level. Cashback is credited directly to your account.

Bonuses are generally usable on most slots and table games, but certain games or game categories may be excluded under the terms of a specific bonus. Read the terms and conditions of the relevant promotion carefully before claiming a bonus, or ask via live chat.

Security and Responsible Gaming

Questions about account security, data protection, self-exclusion and setting limits.

fb7u uses SSL encryption technology to keep all personal information and financial transactions secure. Your data is never sold or shared with third parties. Our servers operate in a secure environment and regular security checks are carried out.

fb7u provides deposit limits, session time limits and self-exclusion to help ensure player wellbeing. You can set how much you deposit per week or month and how long you play. These control features are available in your account settings.

Contact our live chat for self-exclusion or a temporary break. If you make the request yourself, the support team will arrange for your account to be suspended for a specified period. During this time no login, deposit or betting will be possible. Taking a break is completely normal and a healthy habit.

If you feel that gaming is having a negative impact on your daily life, family relationships or financial situation, contact live chat immediately. fb7u's support team will help arrange self-exclusion or long-term account closure for you. Please play responsibly.

If you notice an unfamiliar login or any suspicious activity on your account, change your password immediately and notify fb7u support via live chat. Our security team will investigate the matter and take prompt action. Never share your password or login details with anyone.

Still have questions?
Contact support

Our 24/7 Bengali live chat team is always ready to help you. Start a live chat now to get immediate assistance with any question or issue.

Email us at: [email protected]

Support Channels

Find out the best ways to get in touch with fb7u.

Live Chat

Instant support in Bengali, 24 hours a day, 7 days a week. The fastest channel for any question or issue.

Email Support

For detailed enquiries, email us at: [email protected] — we aim to reply promptly.

Help Centre

Find answers to the most common questions on this FAQ page. To learn about our rules and conditions, visit our Terms and Conditions page.